Privacy Policy
Last updated: April 2026
At Petzify (petzify.co), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our website and services.
1. Information We Collect
We collect information you provide directly, including:
- Name, email address, phone number, and shipping address when placing an order
- Payment information (processed securely by third-party payment providers)
- Messages you send us via email or support forms
We also automatically collect certain information when you visit our site, including:
- IP address, browser type, and device information
- Pages visited, time spent, and referring URLs
- Cookies and similar tracking technologies
2. How We Use Your Information
- To process and fulfill your orders
- To communicate with you about your order status
- To send promotional emails (you may opt out at any time)
- To improve our website and customer experience
- To comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties such as shipping carriers, payment processors, and analytics providers, solely to operate our business and serve you.
4. Cookies
We use cookies to enhance your browsing experience, remember your cart, and analyze site traffic. You can disable cookies in your browser settings, though some features may not function properly.
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications at any time
California Residents (CCPA): If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell your personal information. To exercise your rights, contact us at support@petzify.co.
EEA/UK Residents (GDPR): If you are located in the European Economic Area or the United Kingdom, you have additional rights including the right to data portability and to lodge a complaint with your local supervisory authority. Our legal basis for processing your data is the performance of a contract (fulfilling your order) and legitimate interests.
6. Data Retention
We retain your personal information for as long as necessary to fulfill your orders, comply with legal obligations, and resolve disputes. Order records are typically kept for 7 years for accounting purposes.
7. Contact Us
If you have questions about this Privacy Policy, please contact us at:
📧 support@petzify.co
📍 5716 Rio Vista Dr, Derwood, MD 20855, United States
📞 (301) 448-0061