Refund & Replacement Policy

Last updated: April 2026

We stand behind the quality of every product we create. If something is not right, we will make it right.

Eligible Cases for Refund or Replacement

You are eligible for a full refund or free replacement if:

• Your item arrived damaged during shipping
• The product has a manufacturing or printing defect
• You received the wrong item
• The print quality is significantly different from what was displayed

How to Request a Refund or Replacement

1. Contact us at support@petzify.co within 7 days of delivery.
2. Include your order number and clear photos showing the issue.
3. Our team will review and respond within 2 business days.

Refund Timeline

Approved refunds are returned to your original payment method within 5–10 business days. Replacement items are shipped within 5 business days of approval.

Not Eligible for Refund or Replacement

• Incorrect personalization details submitted by the customer (e.g. wrong name, wrong color)
• Change of mind after the order has been produced
• Requests submitted more than 7 days after delivery
• Normal wear and tear or damage caused by misuse

Contact Us

📧 support@petzify.co  |  📞 (301) 448-0061
📍 5716 Rio Vista Dr, Derwood, MD 20855, United States