Shipping & Delivery
Last updated: April 2026
We want your order to arrive as quickly as possible. Here is everything you need to know about our shipping process.
Production Time
All orders require 3–5 business days of production time after payment is confirmed. Each item is made-to-order, so please allow this time before shipment.
Delivery Times
After production, estimated delivery times are:
| Destination | Transit Time | Total (incl. production) | Shipping Cost |
|---|---|---|---|
| United States | 10–17 business days | 13–22 business days | Free |
| Canada | 12–20 business days | 15–25 business days | $4.99 |
| United Kingdom | 12–20 business days | 15–25 business days | $4.99 |
| Australia | 14–22 business days | 17–27 business days | $4.99 |
| Other International | 16–28 business days | 19–33 business days | $6.99 |
* Business days exclude weekends and public holidays. Delivery dates are estimates and not guaranteed.
Free Shipping
We offer free standard shipping on all orders to the United States — no minimum order required.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can use it to track your package directly on the carrier's website.
Delays
Delivery times may be affected by holidays, extreme weather, or customs clearance for international orders. We are not responsible for delays caused by carriers or customs agencies beyond our control.
Lost or Missing Packages
If your package has not arrived after the estimated delivery window, please contact us at support@petzify.co. We will investigate with the carrier and work to resolve the issue as quickly as possible.
Questions?
📧 support@petzify.co | 📞 (301) 448-0061
📍 5716 Rio Vista Dr, Derwood, MD 20855, United States